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Booking Information

Our Hotel Information Guide

Here we have listed the most important information for your holidays here with us at the Hotel Alpenrose. If you have any questions left, please feel free to contact us via telephone 0043 5556 72655 or via email: info@spa-alpenrose.at.

Afternoon buffet

The morning newsletter provides information about afternoon buffet times.

Alpenrose Indulging Half-Board


The Alpenrose indulging half-board includes a generous breakfast buffet, an afternoon snack, a 5-course evening menu of your choice (meat, fish or Vegetarian) or a themed buffet, as well as the usage of our Alpine SPA including 4 different saunas, indoor swimming pool, whirlpool and panoramic fitness room.

Suggestions & Reviews

Don’t hesitate to let the host family know about your requirements, or any complaints you may have. This can also be done anonymously using the questionnaire in your room.
You will also receive a follow-up mail a few days after you depart. Should you find that there is anything else you need in your room, please let us know and we will endeavour to provide you with what you require as soon as possible.
We would be delighted if you could post an entry about us on Holidaycheck
or Tripadvisor.

Alpine SPA

Our Alpine SPA opens daily from 7 am - 8 pm. For all treatments we solely use our clear, fresh mountain water from our hotel-own spring. During its way through the mountain, the water collects energy from the depths of the ancient alpine rocks. Follow time, feel the prickling of thousands of years on your skin.

Baby monitor

We have an integrated baby monitor in our telephone services.
Please ask Reception to activate this feature. Then dial 80 and follow the instructions provided.

Bill

To avoid queues at Reception in the morning we would ask you to settle your bill the evening before. Your bill can be paid in cash, with a debit card, Visa or MasterCard.

Data protection

Protecting your personal details is particularly important to us, which is why your details are only processed based on statutory guidelines (GDPR). You can read about this on our website.

Dinner

During 6.30 - 8.15 pm you can enjoy our indulging half-board at our restaurant. If you are running late for dinner, or are not coming at all, please let us know at the reception on time.

Doctor & Pharmacy

Kurapotheke Schruns, Kirchplatz 24,
6780 Schruns; Dr. Schenk, Sport Surgery, Montafonerstr. 29, 6780 Schruns; Dr. Gunz, GP,
Kronengasse 4, 6780 Schruns; Dr.
Walter, GP, Silvrettacenter 3. OG, 6780 Schruns; Dr.
Lang, Gynaecologist, Bahnhofstr. 15a, 6780 Schruns; Dr. Sander,
Dentist, Bahnhofstr. 34, 6780
Schruns; Dr. Kuster, Dentist,
Bahnhofstr. 15, 6780 Schruns;
Dr. Bitschnau, Internal specialist, Außerlitzstr. 71, 6780 Schruns;
For information about the current available emergency doctor and dentist services telephone +43 5556 72 3 62;
Rescue: 0 144

First Aid

There is a ‘First Aid Box’ and a defibrillator at Reception. We are legally prohibited from issuing medications.

General Conditions & Cancellation Terms

In general, our general conditions for the hotel business apply - see document below.
We have adapted the cancellations terms in your favour as follows:
Winter: In case of cancellation 30 days prior to your arrival, we do not charge cancellation fees. During 29 - 7 days prior to your arrival, we will charge 70% of your total reservation sum. From 7 days onwards prior to your arrival, we need to charge 90% of your total reservation sum. For no-shows, we charge 100%.

Sommer: In case of cancellation 7 days prior to your arrival, we do not charge cancellation fees. From 6 days onwards prior to your arrival, we will charge 90% of your total reservation sum.

The hotel reserves itself the right to cancel all reservations within 24 hours after having received the reservation information without giving reasons.

A changeover of the room in the same category could happen.

Sensitive Guests

Do not spend any sleepless nights here with us! Please ask our reception for special blankets and pillows. If you suffer from specific allergies or intolerances and therefore cannot enjoy certain dishes, please let our staff know. Upon surcharge we are happy to serve gluten- and lactose free dishes.

Bath Robe & Towels

You will find your personal bath robe and towels with slippers in a basket on your room. We kindly ask you to take these with you into the sauna, and bring them back again into your room.

Bar

Enjoy an aperitif or a digestif at our cozy hotel bar. We open daily at 4 pm until 12.30 pm.

BergePLUS – Offer for sporty nature lovers

From May to October and from December to April BergePLUS provides unforgettable hiking, (E-) biking and climbing adventures every day. As a partner business, there is no extra cost for you to take part. The programme is available at Reception.

Fellimännle

This Alpine inn is located in Silbertal and is an ideal excursion destination for all ages. You can walk there in around an hour from the car park for the Kristbergbahn (5 km hiking path along the Litz), or we are happy to arrange a transfer from Silbertal to the inn for you. Fellimännle inn is open every day from the middle of May until the middle of October. In winter it is open every day except Monday, from 25th December until Easter.

Golf

From a stay of 5 nights you get free green fees for Golfclub Montafon and Golfclub Silvretta at Reception.
Elsewhere there is a 30.0/ surcharge for green fees. There is a 20% discount on green fees for other golf courses in Vorarlberg.

Library

You can lend a book at our library any time you like.

Check-in & Check-out

Arrival: Your room is available from 2:00 p.m. Should you be arriving earlier, please use the time to look around the hotel or to enjoy a refreshing drink in our inviting restaurant. Departure: please vacate your room by 11:00 a.m.
You can still use the Alpine SPA area on the day you are due to depart.

Fitness Room

Our panoramic fitness room is located on the 2nd floor and opens daily from 7 am - 9 pm. Children are only allowed when accompanied by adults. Safety keys for the treadmill can be retrieved at the reception.

Breakfast

Breakfast buffet will be ready for you from 7.30 am - 10.30 am. You can choose where you would like to sit. We ask you not to take any food from buffet.

Garage

Our hotel garage is free of charge during summer season. At the reception you can order entry into our garage and book it onto your oom key. During winter season we will charge € 10,00 per night.

Hunting and deerstalking opportunities

On request you have the opportunity to go deerstalking with the host family free of charge, or you can accompany them to feed the animals in the winter. Shooting fees and conditions are available at Reception.

Indoor Swimming Pool

Our indoor swimming pool is located on the 1st floor and opens daily from 7 am - 9 pm.

Dogs

Your four-legged friends are welcome here with us too. They are however not permitted in the breakfast room, or in the Alpine SPA. There is a 14.0 surcharge per night, feed is not included.
Please let us know in advance if you would like to being your dog with you at meal times. There is an additional final cleaning surcharge to clean the room of 200,0. Costs for any damaged fixtures and fittings will be deducted from your dog indemnity insurance.
Tip: There is a large meadow and a forest behind the hotel where your dog can be let off the lead.

Internet

Free WLAN available throughout the hotel, except the restaurant and wellness area. No password required.

Children's Game Room

Here your loved ones can really have lots of fun. Our game room is located right behind our Kaminbar - of course we are happy to show you the way. Grown kids can enjoy our seminar room with table football, billard & table tennis. Table tennis paddles can be retreived at the reception free of charge.

Child Care can be arranged upon prior request.

Mini-bar

The mini-bar is inspected and replenished daily by our house-keeping staff. Anything you consume is automatically charged to your hotel bill. Please let Reception know about what you consume on the day you are due to depart.

Packed lunch

If you will be heading home before 7:30 a.m., we are happy to make you up a packed lunch for your journey instead of breakfast. Please let us know by 6.00 p.m. the day before. We are also happy to make you up a packed lunch for an excursion for 8.0 when you let us know in advance.

Parking

Parking is available free of charge right in front of our hotel, as well as next to our hotel building and right across the street.

Reception

At the reception we are at your service daily from 8 am - 10 pm! The number for all cases: 88.

Restaurant

Please check and sign your docket stating what you have consumed. Out of consideration for our staff, the restaurant is closed from 10 p.m. – we are happy to serve you at our bar until 12:30 a.m. We would also ask that you do not enter the restaurant in your bathing robe.

Smoking

All our rooms are non-smoking rooms. There are however ash trays on your room balcony/terrace. In addition, you can also smoke at the bar counter in the evening.

Sauna

The hot sauna will be ready for you daily from 2 pm - 8 pm. We are happy to make sauna visits available before midday as well (approx. 20 minutes waiting time).

Safe

All our rooms have a safe for your valuables. We would ask you to leave the safe door open upon your departure and, if necessary, hand the keys to Reception. Your valuables are insured up to 4360.0. Should you want to secure valuables that are of a higher value, you may use the hotel safe at Reception.

Spring

The mains water supply throughout the hotel is of the best drinking quality. Just turn the tap and taste the pure flavour of the hotel’s own mountain spring.

Ski/Bike store

Please store your ski shoes in our ski storage area, where ski shoe dryers are also available. In the summer you can store your bike in the CCTV-monitored bike storage area.

Ski pass / Summer card

The Montafon Brandnertal Card can be used at Reception.

Solarium

Our Turbo Solarium is located on the 1st floor behind the Alpine SPA Reception. Tokens are available for 9.0 at Reception.

Telephone

Instructions for using the telephone:
Internal: Lift the receiver– Dial
e. g. 88
· Reception 88
· Restaurant 92
· Hotel bar 93
· Alpine SPA 46
External: Lift the receiver – Dial 0, dial the area code, add the number you want;
e. g. 0 0041 79 123456789
Country area codes
· Belgium 0032
· Germany 0049
· France 0033
· UK 0044
· Italy 0039
· Liechtenstein 00423
· Luxemburg 00352
· Netherlands 0031
· Sweden 0046
· Switzerland 0041
Important information
· Dr. Schenk (Accident and Emergency) 74000
· Directory enquires 118200
· Enquiries for other countries 118202
· Emergency number (SOS) 144
· Fire service 122
· Police 133
· Medical emergency 7111
· Hotel internal emergency 1: 0664 5269505
· Hotel internal emergency 2: 0664 2072655

Tennis & Tennis Court at the Hotel

Our tennis court is located on the hotel roof and can be used free of charge (please bring your own gear).

Tips

In Austria it is customary to show appreciation for courteousness and hospitality. There is a tips box at Reception for all our staff, except for Alpine SPA staff. You may of course tip each member of staff individually.

Vet

Dr. Kieber, Vet, Silvrettastr. 16, 6780 Schruns, +43 5556 77 8 77;
Tierärzteteam Bludenz, Pulverturmstr. 6, 6700 Bludenz, +43 5552 688 99

Vegetarian Guests

are very welcome at our hotel. Our nature cuisine will pamper your senses - free from any meat. Please let us know beforehand.

Laundry Service

Laundry service is available - our housekeeping staff is happy to help (surcharge applies).

Room Service

Upon surcharge of € 15,00 we are happy to serve any dishes you find in our menu (during opening hours of our restaurant) onto your room.

Wine cellar

You can take home the wines that we stock at wholesale prices (-30 % on the wine list price). On request, our qualified sommeliers are happy to let you sample our wines. The perfect place for a romantic meal by candlelight (10.0 surcharge/person as part of your luxurious board).