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Booking Information

Our Hotel Information Guide

Here we have listed the most important information for your holidays here with us at the Hotel Alpenrose. If you have any questions left, please feel free to contact us via telephone 0043 5556 72655 or via email: info@spa-alpenrose.at.

Alpenrose Indulging Half-Board


The Alpenrose indulging half-board includes a generous breakfast buffet, an afternoon snack, a 5-course evening menu of your choice (meat, fish or Vegetarian) or a themed buffet, as well as the usage of our Alpine SPA including 4 different saunas, indoor swimming pool, whirlpool and panoramic fitness room.

Alpine SPA

Our Alpine SPA opens daily from 7 am - 8 pm. For all treatments we solely use our clear, fresh mountain water from our hotel-own spring. During its way through the mountain, the water collects energy from the depths of the ancient alpine rocks. Follow time, feel the prickling of thousands of years on your skin.

Dinner

During 6.30 - 8.15 pm you can enjoy our indulging half-board at our restaurant. If you are running late for dinner, or are not coming at all, please let us know at the reception on time.

General Conditions & Cancellation Terms

In general, our general conditions for the hotel business apply - see document below.
We have adapted the cancellations terms in your favour as follows:
Winter: In case of cancellation 30 days prior to your arrival, we do not charge cancellation fees. During 29 - 7 days prior to your arrival, we will charge 70% of your total reservation sum. From 7 days onwards prior to your arrival, we need to charge 90% of your total reservation sum. For no-shows, we charge 100%.

Sommer: In case of cancellation 7 days prior to your arrival, we do not charge cancellation fees. From 6 days onwards prior to your arrival, we will charge 90% of your total reservation sum.

The hotel reserves itself the right to cancel all reservations within 24 hours after having received the reservation information without giving reasons.

A changeover of the room in the same category could happen.

Sensitive Guests

Do not spend any sleepless nights here with us! Please ask our reception for special blankets and pillows. If you suffer from specific allergies or intolerances and therefore cannot enjoy certain dishes, please let our staff know. Upon surcharge we are happy to serve gluten- and lactose free dishes.

Bath Robe & Towels

You will find your personal bath robe and towels with slippers in a basket on your room. We kindly ask you to take these with you into the sauna, and bring them back again into your room.

Bar

Enjoy an aperitif or a digestif at our cozy hotel bar. We open daily at 4 pm.

Mountains Plus - free summer offer

From May - October MountainsPLUS offers daily changing and unforgettable adventures within the categories children, hiking, e-biking, mountainbiking and climbing. As member hotel, participations at these offers is free of charge. You will receive the up-to-date program at the reception.

Library

You can lend a book at our library any time you like.

Check-in & Check-out

Arrival: our rooms are ready for you from 2 pm onwards. If you intend to arrive early, please use this time and take a short tour around the hotel, or freshen up with a drink at our cozy restaurant.
Departure: please leave your room until 11 am.

Fitness Room

Our panoramic fitness room is located on the 2nd floor and opens daily from 7 am - 9 pm. Children are only allowed when accompanied by adults. Safety keys for the treadmill can be retrieved at the reception.

Breakfast

Breakfast buffet will be ready for you from 7.30 am - 10.30 am. You can choose where you would like to sit.

Garage

Our hotel garage is free of charge during summer season. At the reception you can order entry into our garage and book it onto your oom key. During winter season we will charge € 10,00 per night.

Indoor Swimming Pool

Our indoor swimming pool is located on the 1st floor and opens daily from 7 am - 9 pm.

Dogs

Your four-legged friend is very welcome at our hotel! However, please be advised that he is not allowed at the breakfast room and at the alpine spa area. We will charge € 14,00 per dog and night, without food. For the cleaning of the room we reserve the right to charge an additional final cleaning charge of up to € 200.00. In case of damaged inventory, we allow us to settle with their dog liability insurance.

Internet

Free WiFi is available at our hotel.

Children's Game Room

Here your loved ones can really have lots of fun. Our game room is located right behind our Kaminbar - of course we are happy to show you the way. Grown kids can enjoy our seminar room with table football, billard & table tennis. Table tennis paddles can be retreived at the reception free of charge.

Child Care can be arranged upon prior request.

Parking

Parking is available free of charge right in front of our hotel, as well as next to our hotel building and right across the street.

Reception

At the reception we are at your service daily from 8 am - 10 pm!

Sauna

The hot sauna will be ready for you daily from 2 pm - 8 pm. We are happy to make sauna visits available before midday as well (approx. 20 minutes waiting time).

Ski Cellar

Please leave your skiing boots at the ski cellar. There you can also use our ski boots drying service.

Tennis & Tennis Court at the Hotel

Our tennis court is located on the hotel roof and can be used free of charge (please bring your own gear).

Vegetarian Guests

are very welcome at our hotel. Our nature cuisine will pamper your senses - free from any meat. Please let us know beforehand.

Laundry Service

Laundry service is available - our housekeeping staff is happy to help (surcharge applies).

Room Service

Upon surcharge of € 15,00 we are happy to serve any dishes you find in our menu (during opening hours of our restaurant) onto your room.