Hotel Alpenrose • Good to Know

Booking Information and Useful Details

We are delighted you have found your favorite piece of home with us.
Here you will find all key details about your booking.

If anything is still unclear, call us at (+43 (0) 5556 72655) or email info@spa‑alpenrose.at - We are happy to help you personally.

Booking & Residence

Sometimes plans change. To keep things fair and flexible, our policy is as follows:

General

  • Up to 7 days before arrival: free cancellation
  • From 7 days before arrival: 90% of the total booking amount

Peak season exceptions(Calendar week 1, weeks 6–9, and week 52)

  • Up to 30 days before arrival: free cancellation
  • 29–7 days before arrival: 70% of the total booking amount
  • From 7 days before arrival: 90% of the total booking amount
  • No-show: 100% of the total booking amount

Non-refundable rate
Booked is booked. Your credit card will be charged immediately.

Chalets (year-round)

  • Up to 30 days before arrival: free cancellation
  • 29–7 days before arrival: 70% of the total booking amount
  • From 7 days before arrival: 90% of the total booking amount
  • No-show: 100% of the total booking amount

Group bookings from 12 persons (year-round)

  • Up to 30 days before arrival: free cancellation
  • 29–7 days before arrival: 70% of the total booking amount
  • From 7 days before arrival: 90% of the total booking amount
  • No-show: 100% of the total booking amount

Good to know

  • Local tax of € 2.75 per person per night is payable on site.
  • We reserve the right to cancel bookings within 24 hours of receipt without stating reasons.
  • A room change within the same category or standard may occur, with the same level of comfort guaranteed.

Arrival:
your room is ready from 2:00 p.m. If you arrive earlier, feel free to explore the hotel or enjoy a refreshment in the restaurant.
Departureplease vacate your room by 11:00 a.m.
You can continue to use the Alpine SPA after check-out.

We process your personal data in accordance with legal requirements (GDPR).
Full details are available on our website.

Complimentary Wi-Fi is available throughout the hotel. No password required.

Housekeeping checks and restocks daily. Items are charged to your room account. On departure day, please inform reception of any final items taken.

All rooms are non-smoking. Ashtrays are provided on balconies or terraces

For a relaxed last day, you can settle your bill the evening before departure. Payment options: cash, debit card, Visa, MasterCard, Diners Club, and American Express.

Open daily from 8:00 a.m. to 9:00 p.m.
From your room dial 88 to reach us.

Every room has a safe. Please leave the safe door open on departure and return any key to reception.

Items are insured up to € 4,360. For higher values, items can be stored in the hotel safe at reception.

Internal calls: pick up the receiver and dial the extension:

  • Reception: 88
  • Restaurant: 92
  • Hotel bar: 93
  • Alpine SPA: 46

External calls: pick up, dial 0, then the country code and number

Example: 0 0041 79 123456789

Country codes

  • Belgium: 0032
  • Germany: 0049
  • France: 0033
  • United Kingdom: 0044
  • Italy: 0039
  • Liechtenstein: 00423
  • Luxembourg: 00352
  • Neatherlands: 0031
  • Sweden: 0046
  • Switzerland: 0041

Important numbers

  • Dr. Schenk (trauma surgery): 74000
  • Domestic directory assistance : 118200
  • International directory assistance : 118202
  • Emergency: 144
  • Fire: 122
  • Police: 133
  • Medical emergency: 7111
  • Hotel internal emerency: 0 5556 72655

Tipping for excellent service is customary in Austria.

Our tip jar at reception is shared fairly among all staff except Alpine SPA. You are also welcome to tip individual team members directly.

If you forgot any toiletries such as a toothbrush or conditioner, reception can provide essentials at any time.

We are happy to serve your favorite dishes from the restaurant to your room. Comfortable, private, and relaxed.

There is a € 15.00 service charge. Please contact reception to coordinate your order and timing.

Activities & Leisure

From May to October and from December to April, enjoy guided adventures daily: hiking, e-biking, climbing in summer, and ski touring, snowshoeing, and winter hikes in winter.

As our guest, participation is complimentary because Alpenrose is a BergePLUS partner.

Get the current program at reception or online

Our second property is a rustic Alpine hut in Silbertal and a lovely excursion destination for all ages.

How to get there

  • Easy route: start at the Kristbergbahn parking lot and walk about 5 km along the Litz, around one hour.
    Liebst du weite Ausblicke, dann empfehlen wir dir die längere, aussichtsreiche Rundwanderung ab der Bergstation der Kristbergbahn, die dich hinunter zum Fellimännle führt.
  • Panoramic route: take the longer scenic loop from the Kristbergbahn mountain station down to the hut.

We can arrange a transfer from Silbertal directly to the hut on request.

Opening times

  • Summer: daily from mid-May to mid-October
  • Winter: daily except Mondays from December 25 to Easter

For stays of 5 nights or more, green fees at Golfclub Montafon are complimentary. Pick up your voucher at reception.

For shorter stays the fee is € 30.00 per green fee. As our guest you also receive 20% off green fees at other golf courses in Vorarlberg.

On request you may accompany our host family on a complimentary stalk or join winter wildlife feeding.

Ask reception and we will connect you with the right contact.

Experience the entire Montafon region with one card.

Experience the entire Montafon region with one card. We can issue multi-day ski or summer passes at reception. Current prices: hier
If you pre-purchased online, we will convert your voucher into a valid ticket at reception.

Please store ski boots in the ski room; boot dryers are available. In summer, bikes can be stored in the video-monitored bike room.

Our rooftop tennis court is free to use. Bring your own gear or borrow rackets and balls from us.

We can arrange lessons with experienced coaches at TC Montafon.

Arrival & Mobility

Charge your electric car at our new charging station in the underground garage for a fee. The charging card is available at reception and is billed to your room account.

Your e-bike can be charged free of charge at our dedicated station.

Access can be added to your room card at reception. Cost is € 5.00 per night per car.

Spaces are subject to availability. Maximum height is 2.20 m.

Complimentary outdoor parking is available directly in front of the hotel and across the street.

Health & Emergencies

Pharmacy

  • Kurapotheke Schruns, Kirchplatz 24
    Hier This site also lists current on-call doctors and pharmacies in Montafon.

Doctors in Schruns

  • Dr. Gunz – General Medicine, Kronengasse 4
  • Dr. Walter – General Medicine, Silvrettacenter, 3. OG
  • Dr. Bitschnau – Internal Medicine, Außerlitzstraße 71
  • Dr. Schenk – Sports Surgery, Montafonerstraße 29
  • Dr. Lang – Gynecology, Bahnhofstraße 15a
  • Dr. Sander – Dentist, Bahnhofstraße 34
  • Dr. Kuster – Dr. Kuster – Dentist, Bahnhofstraße 15

Emergency and Rescue

  • Doctors and pharmacies on call in Montafon: +43 5556 72 3 62
  • Ambulance: 144

A first aid kit and a defibrillator are available at reception.

Please note we are legally not allowed to dispense medication

Family

Located directly behind the fireplace bar. For older children there is billiards and table tennis in the seminar room. Table tennis paddles are available free of charge at reception.

Childcare can be arranged on request.

Cuisine

Your half-board dinner is served in the restaurant from 6:30 p.m. to 8:00 p.m., featuring many fresh regional specialties from the Ländle.
If you will arrive late or skip dinner, please let reception know in time.

Please tell us before arrival if you need allergy-friendly pillows or duvets. Dietary needs are gladly accommodated. For a small surcharge we can prepare gluten-free and lactose-free meals; please inform us in advance about any allergies or intolerances.

Start your day with a generous breakfast buffet. In the evening enjoy a five-course choice menu.

Use of our Alpine SPA with four different saunas, indoor pool, whirlpool, and panoramic fitness room is included.

Enjoy an aperitif or a nightcap at our cozy fireplace bar.

Open daily from 4:00 p.m. to 12:30 a.m.

Daily from 7:30 a.m. to 10:30 a.m., fresh, regional, and abundant.

Leaving early or heading out for a tour? We will prepare a packed lunch on request.

If you depart before 7:30 a.m., we will prepare a packed breakfast instead. Please order by 6:00 p.m. the day before.
For excursions we offer packed lunches at € 8.00 per person with advance notice.

Please review and sign your restaurant checks for transparency.
The restaurant closes at 10:00 p.m.
The bar serves until 12:30 a.m.
Please refrain from wearing a bathrobe in the restaurant.

Our natural cuisine happily caters to vegetarian and vegan preferences. Fresh, regional, and varied.

Let us know and we will prepare dishes to your wishes.

Our wine cellar is a wonderful setting for special moments, for example a romantic candle-light dinner. This experience can be added to half board for € 20.00 per person.

Take our wines home at wine-shop prices, which are 30% below the restaurant list.

On request, our certified sommeliers offer guided tastings.

Service

Tell us what matters to you. Share wishes or suggestions at reception. If you notice anything amiss in your room, let us know right away so we can address it quickly.

After departure you will receive a brief follow-up email to share your impressions.

Browse our bookshelf by reception and take a little time out with a good read.

We store found items for one year from the date found.

High-quality drinking water flows throughout the hotel. Enjoy the pure taste of our own mountain spring straight from the tap.

Housekeeping can wash and iron your clothing for a fee. Laundry bags are available at reception.

Pets

Dogs are welcome. They are not permitted in the breakfast room or Alpine SPA.
€ 18.00 per dog per night, without food.
Please pre-register if you wish to bring your dog to meals.
A final cleaning surcharge up to € 200.00 may apply if needed. Damage is billed via your liability insurance.

There is a large meadow and forest directly behind the hotel for off-leash play.

  • Dr. Kieber, Silvrettastraße 16, 6780 Schruns
    +43 5556 77 8 77
  • Tierärzteteam Bludenz – Pulverturmstraße 6, 6700 Bludenz
    +43 5552 688 99

Wellness & SPA

Open daily from 7:00 a.m. to 8:00 p.m. Saunas heat from 2:00 p.m. If you would like them earlier, tell reception.

Our spa offers a wide range of body and soul treatments. Book at reception or via our online messenger. We use our own spring water for treatments, rich in the energy it gathers while flowing through ancient Alpine rock.

A bathrobe, spa bag with towels, and spa slippers are in your room for use during your stay. If you need anything else, tell reception or your room attendant.

Located on the 2nd floor, open daily from 8:00 a.m. to 8:00 p.m. with inspiring mountain views.

Children may enter only when accompanied by an adult.

Located on the 1st floor, open daily from 7:00 a.m. to 8:00 p.m. with counter-current system and whirlpool.

Saunas are heated daily from 2:00 p.m. to 8:00 p.m.
On request we can switch them on earlier; they will be ready after about 20 minutes.

Located on the 1st floor behind the Alpine SPA reception. Value card available at reception for € 9.00.